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RUiXU processes orders on a first-come, first-served basis. After payment is processed and your order is packaged, you will receive an email with tracking information for your shipment. *Don’t see that email? Be sure to check your spam or junk folder!
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All the shipping use LTL Freight via pallet
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Processing and Estimated Delivery Times:
All Freight delivery dates are estimates, with no guarantees on delivery dates. Estimated transit times vary based on location and size of order. Standard transit is between 3 and 15 business days. Please note, RUiXU is not responsible for delays due to carrier exceptions.
If at any point you would like an update on your estimated delivery date, feel free to send an email to our customerservice team at customerservice@ruixubattery.com or reach out to the carrier assigned to your order. Just reference your tracking number and they can provide real time updates on the spot!
What to Expect at Delivery:
When checking out and selecting freight delivery for your order please note this is Curbside Delivery. This means that the freight carrier will deliver the pallet to your curbside, which is generally the end of your driveway. A driver will unload the pallet on a lift gate and set the pallet typically on your driveway. The freight carrier is not responsible for delivering the pallet up your driveway or onto your property in anyway. Please plan ahead!
Best practice for Receiving Freight Delivery:
- Take an image of your order in the truck with the Driver upon Arrival
- Take images of all 4 sides of your pallet
- HOT TIP: Try to get the driver in any show where you see potential damages
- Images of any tears, holes, rips in the packaging
- Call the number on your delivery receipt to report any damages to the terminal (immediately upon discovery)
How to Track Your Shipment:
You can find updates to your shipment through the following links. Please look to your shipping confirmation email for your Freight Tracking Number.