Return

Returns are accepted on a case-by-case basis. To start the returns process, you will need to contact RUiXU at customerservice@ruixubattery.com. Please let the team know what your issue is in as much detail as possible. Provide images and video to help our team provide you a solution as quickly as possible. Once received we will begin working on building out the details of your request! If you have received the wrong item and need an exchange, please contact customer service at:customerservice@ruixubattery.com

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New and Unused Product:

1. Must be within 14 days of delivery for refund (*if past 14 days, store credit ONLY)

2. Must have all accessories, box and checklist

3. Subject up to a 40% restocking fee

4. Customers will be provided with an RMA label, shipping cost will be taken from total refund

 

Returns on Used and Installed Product:

All requests for return on Used and Installed Products begin with technical support troubleshooting. This process must be completed before an RMA is approved. Please contact our technical support team at: tech@ruixubattery.com to begin a technical support ticket for your return. The unit must be fully functioning and have all original accessories and packaging. The unit will be subject to further inspection to ensure working and in a resalable condition.

1. Must be within 30 days of delivery

2. Subject up to a 40% restocking fee

3. Must have all accessories, box and checklist

4. Customers will be provided with an RMA label, shipping cost will be taken from total refund

All returns may be subject to a restocking fee of up to 40% of the original invoice. To be eligible for a full return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any return questions at customerservice@ruixubattery.com

Customer service: sales@ruixubattery.com  / tech support: techsupport@ruixubattery.com